Frequently Asked Questions

RENTAL AGREEMENT  

This rental agreement made between ---(hereinafter called “Client”) and Events by Nessa | Décor Rentals & Planning (hereinafter called “Events by Nessa | Décor Rentals & Planning”)

I. Client agrees to use all rental property in a careful and proper manner, and return property in the same condition as when received. Client agrees to assume all risk of loss and of damage to rental property from any cause whatsoever. Events by Nessa | Décor Rentals & Planning will not be liable to Client for any loss or damage caused directly or indirectly by the rental property and rental service, by any inadequacy thereof, or defects therein.

II. Client will indemnify Events by Nessa | Décor Rentals & Planning against any claim, action, damages and liability including attorney’s fees arising or connected with Clients use and possession of the rental property or Clients use of our rental service.

PAYMENT TERMS 
I. Events by Nessa | Décor Rentals & Planning requires a non-refundable 25% retainer and signed contract and signed credit card authorization form prior to processing of each order. Additional payments can be made towards the balance at any time. Any remaining balance is due 30 days prior to your event date. You can however, make additional payments at anytime. We accept cash, check, or credit card. All credit card transactions are subject to a 4% processing fee. All returned checks are subject to a $35.00 returned check fee. Please make checks payable to: Events by Nessa | Décor Rentals & Planning.

III. A 100% non-refundable retainer is required for all custom orders.

IV. Client will be responsible for all costs incurred by Events by Nessa | Décor Rentals & Planning due to Client’s ordering errors; such as, incorrect date of usage, color, quantity or size.

V. In consideration for agreed upon deposit, Events by Nessa | Décor Rentals & Planning will exclusively reserve agreed upon rentals on agreed upon event date for use of Client.

VI. Upon return of the signed Rental Agreement and Credit Card Authorization Form, a preauthorization charge in the amount of $1.00 will be charged to the credit card listed on file.

VII. The card utilized to remit payment(s) will be securely stored on file to be charged (unless another card is given) for any additional rentals, services. Final balances, and/or damaged/missing items in accordance with the rental agreement.

VIII. Renter authorizes that Events by Nessa may charge renters card on file at any time for any of the reasons listed in the rental agreement. Renter further authorizes Events by Nessa to charge card on file for any late fees, loss, or damages to equipment without further contact.

IX. Renter understands that all orders are subject to a final audit. Renter authorizes any additional charges found through audit to be charged to the method used (or additional method provided) at the time of the reservation, rental, or return without further authorization.

**Unless otherwise agreed, all fees shall be due and payable by the due date set forth on the invoice. Invoiced amounts not paid by their due date may be subject to a monthly "late charge" of 3% interest fee at an amount not to the maximum amount permitted by applicable law.

ADMIN FEES

Administrative fees of 18% cover various operational costs, regulatory compliance, taxes, record keeping, credit card processing fees, as well as office & customer support service provider fees.

DYE LOTS  

In the event additional linens / fabrics are ordered to existing stock a slight color variation may occur due to different dye lots from fabric wholesalers. This shall not be considered a breach of this Agreement.

CANCELLATIONS AND CHANGES  

I. Changes in items rented or quantity of items rented can be made thirty (30) days prior to the events. Any changes in quantity or items are subject to availability. The non-refundable retainer secures rental property for each item listed on the invoice; therefore, once a retainer is paid, a decrease in quantity will result in forfeiture of the payment for that item, but will be noted for setup.

II. Client acknowledges that the rental item quantities on the original paid invoice cannot be decreased. Be sure to select quantities that are within reason to your overall guest count. Should you need to decrease, a decrease in quantity will result in forfeiture of the payment for that item, but will be noted for setup.

III. Client will confirm final quantities with Events by Nessa | Décor Rentals & Planning at least thirty (30) days prior to event. In the event the head count increases after this date, an adjustment can be made based on availability of the inventory. Should additional rental items need to be ordered, a rush fee will be assessed based on the additional items needed and timeframe.

IV. In the unfortunate case a cancellation of the event covered in this contract, all funds paid to Events by Nessa | Décor Rentals & Planning will be forfeited and non-refundable. If cancellation occurs within the six (6) weeks prior to the event, full rental charges will apply and all unpaid amounts will be immediately due in full. Client agrees that such amounts will be charged to the card on file. Any such cancellation must be made known to Events by Nessa | Décor Rentals & Planning in writing at the time of cancellation.

REPLACEMENT CHARGES FOR LINEN ITEMS  

In the event rental property is not returned or is returned in a torn, burned, broken or otherwise permanently damaged condition, Client will be charged a replacement cost equal to three (3) times the rental rate, in addition to the original rental charge for each tablecloth, overlay, skirt, napkin, chair cover, sash and any other materials rented by Client. Client agrees to pay these charges upon receipt of the replacement billing. All charges will be billed to the Client’s credit card on file.

REPLACEMENT CHARGES FOR CENTERPIECES, DÉCOR, GLASS & CHARGERS  

In the event the centerpieces or decor is not returned or is returned in a broken or otherwise permanently damaged condition, Client will be charged a replacement cost equal to three (3) times the rental rate, in addition to the original rental charge for each centerpiece and any other breakable materials rented by Client.

For glass chargers the replacement costs are $15 - $25 per charger.

For acrylic chargers the replacement cost are $8 per charger

Client agrees to pay these charges upon receipt of the replacement billing. All charges will be billed to the Client’s credit card on file.

REPLACEMENT CHARGES FOR CHINA, GLASSWARE & FLATWARE  

In the event rental property is not returned or is returned in a broken or otherwise permanently damaged condition, Client will be charged a replacement cost of:

Specialty Flatware (not including silver) - $6.50 per piece
Standard Silver - $2.50 per piece
Standard Glassware - $2.50 per item
Specialty China - $3.50 per item
Standard China - $2.00 per item

Client agrees to pay these charges upon receipt of the replacement billing. All charges will be billed to the Client’s credit card on file.

REPLACEMENT CHARGES FOR CHAIRS, TABLES & FURNITURE  

In the event rental property is not returned or is returned in a broken or otherwise permanently damaged condition, Client will be charged a replacement cost of:

Specialty Chairs - $150.00
Throne Chairs - $825.00
Furniture - $200.00 - $1,000
Specialty Tables - $300 - $1500

I. Lost or damaged rental items are property of Events by Nessa | Décor Rentals & Planning. Client agrees that Events by Nessa | Décor Rentals & Planning retains ownership of damaged items and payment of replacement charges is not a purchase by Client of the damaged items.

II. All orders are counted prior to delivery, at the delivery site, upon completion of installation, at the site during pick-up and also once the order has been returned to our showroom. In the event of damage or shortages, you will be notified by Events by Nessa | Décor Rentals & Planning within five (5) business days following the pick-up/return date. It is the Client’s responsibility to return shortages to Events by Nessa | Décor Rentals & Planning within 48 hours of notification. If items are not returned, replacement charges will be processed (as defined above).

** All candles must be contained. Linens returned with wax are nearly always permanently damaged. Snuff (don’t blow) out candle and refrain from bumping table with liquid wax.

DAMAGE WAIVER  

I. An optional non-refundable damage waiver fee of 10% of the rental item total will be added to each rental order.

II. The damage waiver fee covers charges for incidental losses/breakage; such as missing or broken items listed as china, glassware, flatware, napkins or napkin rings. It also covers charges for repairable damage on Rental Items listed as napkins, linens, sashes or runners. The damage waiver is not insurance. Gross damage, misuse, theft, vandalism, negligence or large losses are not covered by damage waiver. Tables, Chairs, Furniture, Staging, Draping, Decor, Centerpieces and any other Misc Rental Items are subject to full replacement cost.

III. If you opt out the damage waiver, you must do so in writing via email with the understanding that any missing items or damages rental will be charged at their full replacement cost. (See general replacement costs above)

IV. Should the total amount of damage/loss to the rental items exceed the amount paid, Renter will be responsible for the difference.

DISHWARE CLEANING FEE:  

We ask that you RINSE and remove any excess debris and return them to the crate they came in. A minimum of $25 per crate cleaning fee will be added 

DELIVERY & SET-UP  

I. A non-refundable setup/install service charge of 20%- 25% of the total rental contract is included. Should the venue require use of stairs and or an elevator to access the event space, an additional fee will be assessed based on the difficulty and accessibility. An additional same day / late night fee will be assessed on all invoices where Events by Nessa is required to come back to remove items the same day they are delivered. This fee can be waived if next business day pick up is allowed and under the same pick up time frame as listed above.

II. Delivery service ranges from $125 and up depending on location. Locations outside of standard delivery areas are subject to increased delivery rates.

III. You will be contacted the week prior to your event via email to obtain your event day details. We do not solidify delivery times until the week of your event and until this from is received from Client.

IV. It is the Clients responsibility to provide Events by Nessa | Décor Rentals & Planning with a floor plan one week prior to delivery should there be any details needed to be aware of such as count per table, or specific placement of rental items. It is the Clients responsibility to have a representative of their choice on site during setup to verify items match the counts on their contract. Otherwise all items will be verified and documented by our staff.

V. EBN staff will execute setup based on floor plan, timeline and/or details provided by Client or Clients planner prior to the event. EBN will not be responsible to any changes made to said design after execution. Once delivery and/or setup services are complete, the rental items will be the sole responsibility of the Client until pick-up/return. Any loss which occurs between delivery and/or setup and return and/or pick-up will be the sole responsibility of the Client. Events by Nessa | Décor Rentals & Planning will not be liable for any movement of the items or changes made after the delivery and/or setup services are complete.

VI. A standard three hour time frame for delivery and set-up is required for any event booked with Events by Nessa | Décor Rentals & Planning. A standard two hour time frame for pick-up and breakdown is required for any event booked with Events by Nessa | Décor Rentals & Planning. ***Any adjustment to times will be determined by EBN staff based on distance, venue accessibility, multiple vendors in same space, and set-up details.

VII. Drop Off / Room Flip Waiting times: Our staff will arrive during the times agreed upon by Client and EBN. Should any of our staff members have to wait for guest to leave tables, table to be cleared or to be let in a building, Client will be charged $25 per hour, per staff member. Room flip fees are based on the duties we need to perform starting at $200.

VIII. Pick-ups taking place after 11 p.m. will be charged $250 or 10% of the rental total, whichever is greater. After-hours pick-up fees are in addition to the standard delivery fee.

Items that require assembly such as stages, dance floors, lounge furniture, and elegant furniture include set-up and tear-down in the rental fee. 

SPECIAL SET UP NOTATIONS  

I. Events by Nessa is not responsible for lighting any candles. Unless otherwise agreed upon 

II. Events by Nessa does provide bussing or table clearing services at additional cost. If bussing service is not used client is responsible for making sure all chargers, napkins, drinkware, flatware , china, favors or floral elements are removed from the table at the time of pick up.

CLIENT PICK UPS  

I. Pickups are allowed under the discretion of Events by Nessa | Décor Rentals & Planning. If a pickup of your order is allowed, times will be determined by EBN the week of the event. All items will be arranged to be picked up the day before the event. All items need to be returned no later than the following Monday by 2pm unless otherwise agreed upon by Client and EBN. A late fee of $50.00 per day will be charged to Client for all items returned after the agreed upon time.

II. All items picked up must be returned in the same packaging they were received in. All linens are to be returned in the laundry bag given at time of pick up. Should any items be soiled or moist, Client agrees allow the items to dry out before bagging. Mildew is the number one cause of permanent damage to linens.

III. The vehicle rentals are picked up in must be of adequate size to accommodate the items in a secure and safe manner. If your order consists of large items such as Specialty chairs or furniture items, and enclosed truck will be required along with proper equipment to secure the items. Equipment will be discussed with Client and EBN prior to pick up. Upon pick up, if EBN determines the items are unsafe to travel or will risk damage, the rental items will not be released to Client. EBN will not always have staff onsite to assist with loading and unloading. Please have the proper amount of manpower at pick up.

LINEN & TABLEWARE CARE INSTRUCTIONS  

I. All linens must be free of food and debris and laid to dry before placed in linen bags. DO NOT place wet item in any bags (especially plastic) or they will mildew.

II. Rental Items Used for Food or Drink Consumption MUST be Rinsed & Free of Food Upon Return/Pick Up to Avoid Additional Cleaning Fees.
Flatware & Plates Rinsed and Placed in Same Crate Delivered In
Glasses Placed Upside-Down in the Crate
III. All crates delivered to an event must be returned or a replacement fee will be charged.

FORFEITURE DUE TO NON-PAYMENT  

Should any payment due to Events by Nessa | Décor Rentals & Planning lapse beyond agreed upon due dates, all previous payments made to Events by Nessa | Décor Rentals & Planning will be forfeited and otherwise made non-refundable, and the event date and rental property will be subject to rebooking for other Clients of Events by Nessa | Décor Rentals & Planning.

REMEDIES, REVIEWS, AND LATE FEES   

In addition to any and all other remedies afforded Events by Nessa | Décor Rentals & Planning in law and in equity, if Client defaults in this agreement by failing to perform any provisions, term or condition herein – including but not limited to, the failure to make agreed upon monetary payments to Events by Nessa | Décor Rentals & Planning when such payments are due - Events by Nessa | Décor Rentals & Planning may terminate this agreement by providing written notice to Clint at last known address as otherwise made available to Events by Nessa | Décor Rentals & Planning. Said notice shall provide sufficient detail of the nature of the default. The party receiving such notice shall have seven (7) days from their receipt of such notice to cure such default to the satisfaction of Events by Nessa | Décor Rentals & Planning. Likewise, unless otherwise waived by Events by Nessa | Décor Rentals & Planning, any failure to cure such default within the time period desired by said notice shall result in the automatic and irrefutable termination of this agreement, and all funds previously paid to Events by Nessa | Décor Rentals & Planning will be forfeited and otherwise made non-refundable.

REVIEWS

At Events by Nessa we love reviews and feedback, both positive and negative. They help us tremendously and If you were not completely satisfied with our services, please let me know and we will make it right. A positive review is also helpful and makes it easier for people to find us.

LATE FEE

Unless otherwise agreed, all fees shall be due and payable by the due date set forth on the invoice. Invoiced amounts not paid by their due date may be subject to a monthly "late charge" of  

% interest fee at an amount not to the maximum amount permitted by applicable law.

Force Majeure  

No party shall be liable or responsible to the other party, nor be deemed to have defaulted under or breached this Agreement, for any failure or delay in fulfilling or performing any term of this Agreement (except for any obligations to make payments to the other party hereunder), when and to the extent such failure or delay is caused by or results from acts beyond the impacted party’s (“Impacted Party”) control, including, but not limited to, the following force majeure events (“Force Majeure Events”): (a) acts of God; (b) a natural disaster (fires, explosions, earthquakes, hurricane, flooding, storms, explosions, infestations), epidemic, or pandemic; (c) war, invasion, hostilities (whether war is declared or not), terrorist threats or acts, riot or other civil unrest; (d) government order or law; (e) actions, embargoes or blockades in effect on or after the date of this Agreement; (f) action by any governmental authority; (g) national or regional emergency; (h) strikes, labor stoppages or slowdowns or other industrial disturbances; and (i) shortage of adequate power or transportation facilities. The Impacted Party shall give Notice within   days of the Force Majeure Event to the other party, stating the period of time the occurrence is expected to continue. The Impacted Party shall use diligent efforts to end the failure or delay and ensure the effects of such Force Majeure Event are minimized. The Impacted Party shall resume the performance of its obligations as soon as reasonably practicable after the removal of the cause. In the event that the Impacted Party’s failure or delay remains uncured for a period of   days following Notice given by it, the other party may thereafter terminate this Agreement upon Notice.

Failure to Perform Services 

In the event Provider cannot or will not perform its obligations in any or all parts of this Agreement, it (or a responsible party) will:

1. Immediately give Notice to Client via the Notice provisions detailed in this Agreement; and
2. Attempt to find another competent professional to take its place with the mutual agreement of Client(s);
3. If another competent professional is not available or Client(s) do not agree to transfer of obligations to said alternate professional, Company will issue a refund or credit based on a reasonably accurate percentage of services rendered; and
4. Excuse Client(s) of any further performance and/or payment obligations in this Agreement.

Health & Safety

Client(s) further understand that Events by Nessa complies with all health and safety laws, directives, and rules and regulations. Client(s) expressly agree(s) that during the [event/wedding/session] Client(s) and Client(s)’ agents shall not carry weapons or firearms, be exposed to severe illness, or request the Events by Nessa to do anything illegal or unsafe. Further, Events by Nessa will not provide services in any location or area deemed to be unsafe in its sole discretion, including, but not limited to, areas affected by communicable diseases, quarantined areas, or other similar occurrences. Under any of these circumstances, Events by Nessa reserves the right to end service coverage immediately and/or leave the [event/wedding/session]. Events by Nessa shall be entitled to retain all monies paid and Client(s) agree to relieve and hold Events by Nessa harmless as a result of incomplete event coverage, or for a lapse in the quality of the Events by Nessa work.

Credit Card Payment Authorization Form - MUST BE FILLED OUT EVEN IF THE BALANCE IS PAID IN FULL (IT IS FOR INCIDENTAL PURPOSES)

It is required that all clients have a valid card on file prior to their event. A $1.00 authorization will be placed on the card 24 hours prior to the event to confirm validity.